Emergency Communications Operator

Department: Police
Division: Emergency Communications
Hourly Rate: $16.12 – $24.18

Summary

This position is performed under the supervision of the Emergency Communications Supervisor. This position is responsible for handling calls for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS and other City departments. Operator dispatches emergency response units; operates advanced computer system and related telecommunications machines and maintains related records. The operator assists the public by providing important and timely information and references to a variety of public service agencies. Work is reviewed through observation and written reports for adherence to established policies and procedures.

Essential functions

  • Receive all incoming calls, screen, transmit information to appropriate authority (Police, Fire, EMS) or other appropriate personnel or agencies; operate teletype and computer aided dispatch systems; record and log all messages.
  • Maintain radio contact with authorities; receive and transmit messages; maintain records and logs of these contacts.
  • Prepare, type, file, copy and maintain a wide variety of departmental correspondence; enter information into appropriate computer system; prepare and file departmental reports.
  • Research stolen property and criminal histories using FCIC/NCIC computer; update and maintain criminal records; perform license queries, registration queries, person queries and other queries as needed.
  • Monitor video camera security system; perform equipment maintenance.
  • Receive non-emergency calls for service; direct caller to appropriate agency, if needed.

Please note: The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.

Knowledge, skills & abilities

  • Ability to communicate and operate emergency 9-1-1 equipment.
  • Ability to follow complex oral and written instructions.
  • Ability to speak clearly and concisely on telephone and on multiple radios.
  • Ability to think clearly and logically under stress.
  • Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification.
  • Ability to perform multiple tasks simultaneously on a regular basis.
  • Knowledge of general office practices, procedures and equipment.
  • Knowledge of city streets and local area.
  • Practical working knowledge of network switches, routers and firewalls
  • Skill in the use of modern dispatch equipment including computers and radios.
  • Skill in interpersonal interactions to elicit critical information from sick, injured and/or highly emotional individuals, who may be in a life‑threatening situation.
  • Skill in accurately and rapidly carrying out requests for information or assistance. 

Environmental

Tasks are regularly performed without exposure to adverse environmental conditions.

Physical

Tasks require standing, walking, light lifting (5-10 pounds) and may involve extended periods of time at a keyboard.

Sensory

Tasks require color, visual and hearing perception and discrimination and oral and written communication ability.

Minimum

High School Diploma/GED; ability to obtain FCIC/NCIC Certification, Emergency Medical Dispatch and CPR certification within six (6) months. Must be available to work nights, weekends and holidays.  Applicant must pass a background investigation, polygraph examination, psychological exam and possess a valid Florida Driver License.

Employees in this position are required to pass the National Incident Management System (NIMS) IS-700 within 30 days of employment and the ICS-100 within 60 days of employment.