Emergency Communications Operator

Department: Police
Division: Emergency Communications
Hourly Rate: $16.12 – $24.18


This position is performed under the supervision of the Emergency Communications Supervisor. This position is responsible for handling calls for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS and other City departments. Operator dispatches emergency response units; operates advanced computer system and related telecommunications machines and maintains related records. The operator assists the public by providing important and timely information and references to a variety of public service agencies. Work is reviewed through observation and written reports for adherence to established policies and procedures.

Essential functions

  • Receive all incoming calls, screen, transmit information to appropriate authority (Police, Fire, EMS) or other appropriate personnel or agencies; operate teletype and computer aided dispatch systems; record and log all messages.
  • Maintain radio contact with authorities; receive and transmit messages; maintain records and logs of these contacts.
  • Prepare, type, file, copy and maintain a wide variety of departmental correspondence; enter information into appropriate computer system; prepare and file departmental reports.
  • Research stolen property and criminal histories using FCIC/NCIC computer; update and maintain criminal records; perform license queries, registration queries, person queries and other queries as needed.
  • Monitor video camera security system; perform equipment maintenance.
  • Receive non-emergency calls for service; direct caller to appropriate agency, if needed.

Please note: The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.

Knowledge, skills & abilities

  • Ability to communicate and operate emergency 9-1-1 equipment.
  • Ability to follow complex oral and written instructions.
  • Ability to speak clearly and concisely on telephone and on multiple radios.
  • Ability to think clearly and logically under stress.
  • Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification.
  • Ability to perform multiple tasks simultaneously on a regular basis.
  • Knowledge of general office practices, procedures and equipment.
  • Knowledge of city streets and local area.
  • Practical working knowledge of network switches, routers and firewalls
  • Skill in the use of modern dispatch equipment including computers and radios.
  • Skill in interpersonal interactions to elicit critical information from sick, injured and/or highly emotional individuals, who may be in a life‑threatening situation.
  • Skill in accurately and rapidly carrying out requests for information or assistance. 


Tasks are regularly performed without exposure to adverse environmental conditions.


Tasks require standing, walking, light lifting (5-10 pounds) and may involve extended periods of time at a keyboard.


Tasks require color, visual and hearing perception and discrimination and oral and written communication ability.


High School Diploma/GED; ability to obtain FCIC/NCIC Certification, Emergency Medical Dispatch and CPR certification within six (6) months. Must be available to work nights, weekends and holidays.  Applicant must pass a background investigation, polygraph examination, psychological exam and possess a valid Florida Driver License.

Employees in this position are required to pass the National Incident Management System (NIMS) IS-700 within 30 days of employment and the ICS-100 within 60 days of employment.